Payment Terms & Returns

Please read these Payment Terms & Returns carefully before placing an order on allinz.net. They explain how we handle your orders, payments, returns, and cancellations.

1General Terms

  • Orders are usually processed within 1–2 business days and delivered within 1–3 business days after processing, but it may take more time if the items aren’t available in the nearest branch.
  • Orders outside Cairo may take longer time.
  • Due to the increasing demand on some products, we may receive many orders on some items from different channels (in stores, through the website, the app, and social media). Sometimes the requested item becomes out of stock, and in this case we offer our client alternatives or an immediate refund.
  • Prices are subject to change without prior notice. We reserve the right to change our products’ prices at any time without further notice according to changes in market prices.
  • With all the respect and care to our customers, please note that our employees and managers work beyond their capacity to answer your inquiries & orders. Therefore, we would like to inform you that it is totally unacceptable to offend or insult any one of them, whatever the reason is.
  • Exchange and refund can be done only in stores within 14 days with the receipt, and the product must be in its original condition.
  • Pools, inflatables, hair brushes, puzzles, bottles, pumps, clothes, accessories, and any other hygienic products cannot be exchanged or refunded after opening the box.
  • Refund will be made in the form of the original payment method.
  • Gifts can only be exchanged with the gift receipt.

2Payments

AllInZ accepts a variety of secure and trusted payment methods depending on your preferred choice. The standard available methods for your orders on allinz.net are Cash On Delivery (COD) for offline payments, and Visa and MasterCard credit/debit cards and mobile wallets for online payments.

  • AllInZ guarantees your shopping experience to be totally secured, so that you never have to worry about your financial information safety.
  • An AllInZ representative may contact you to confirm your order and payment details.
  • All payments are in Egyptian Pounds. For credit cards denominated in any currency other than Egyptian Pounds, your bank or credit card company may charge foreign conversion fees, and AllInZ is not responsible for those fees.
  • Upon completing a transaction using the online payment, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct. AllInZ shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of the use of the online payment services, or for loss of data or information caused by factors beyond AllInZ’s control.
  • We accept payments online using Visa and MasterCard credit/debit cards in EGP (or any other agreed currency).

3Returns

AllInZ offers a managed returns process to simplify returns for buyers. If the buyer returns an item, AllInZ will give in return a voucher with the amount paid by the buyer, minus the shipping fees, and also minus banking fees in case of online payment or payment through POS. We have the right to charge you for any other direct costs incurred in collecting the product/s, and we may deduct these from any sums owed to you.

  • We’ll issue a voucher with the original purchase price (less any discounts we applied at the time of your purchase) for the product/s.
  • AllInZ will not accept returns if the item purchased was damaged or used, if the item packing is damaged or torn, if anything is missing from the package, or if it is not in its original status.
  • AllInZ will offer no refund for the delivery service.
  • AllInZ will accept returns matching the above conditions within 14 days of the purchase date.
  • AllInZ will only return an item purchased from our store when matching the above conditions, only if the buyer presents the payment receipt or receiving receipt that proves the item was bought from our store, and the item has the AllInZ barcode sticker on the package.
  • You’ll need to take reasonable care of the products until they’re returned or collected by us.

4Canceling an Order

  • If you decide to cancel your order, please note that this must be done before the order is shipped or handed to the shipping company. In such case, only bank incurred fees will be deducted from the amount paid.
  • If you decide to cancel your order after it was handed to the shipping company or after it was shipped, please note that you’ll be responsible for the cost of returning the products (including any additional items sent with your product, and any free gifts or giveaways from AllInZ).
  • Refunds will be done only through the original mode of payment.

5Notes

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and merchant policies and rules.