Shipping Policy

Thank you for shopping with us. Please review our Shipping Policy below to understand how and when your order will be delivered.

1Shipping Locations

We currently ship to all governorates in Egypt.

If your location is not available at checkout, please contact us for assistance.

2Order Processing Time

Orders are processed within 1–2 business days after order confirmation/payment.

During peak seasons or promotional periods, processing times may be slightly longer.

Business days do not include weekends or public holidays.

3Delivery Time

Once your order has been processed, the estimated delivery time is 1–3 business days.

Delivery times are estimates and may vary depending on the shipping carrier, destination, or unforeseen circumstances.

4Shipping Fees

Shipping fees are calculated at checkout based on location, weight, and/or shipping method.

5Order Tracking

Once your order is shipped, you may receive an Email, confirming the order details. One of our agents will contact you to confirm the order and coordinate the delivery details.

You can also contact us anytime with your order number to check your order status.

6Shipping Address Accuracy

Please ensure that your shipping details are correct and complete, including:

  • Full name and phone number
  • Detailed address (street, building, apartment, landmark)

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

7Failed Delivery or Uncollected Orders

If delivery fails due to:

  • Customer not answering calls/messages
  • Customer not available at the delivery address
  • Refusal to receive the order without a product-related reason

The order may be returned to us, and additional shipping fees may apply for re-delivery.